Customer Service

The staff of The Registry is trained and ready to assist you in making choices in fine china, sterling silver, crystal, and everyday tableware. We also welcome mixing new patterns with what you already have. Though appointments are preferred, bridal and gift registry are always available.

Monogrammed items, i.e. fine china, will be ordered once a faxed, signed contract has been received. Any monogrammed item or special order item may NOT be returned. Monogrammed china is ordered in lots of 4 or 6, depending on the vendor. By signing the contract, you are responsible for payment of any remaining pieces that are unsold. You have a year from the date of the wedding to complete this purchase. We encourage you to make these purchases punctually to avoid incompletion of your china set due to annual pattern alterations, discontinuation, etc.

All instock orders are processed and shipped within four to five business days. We will notify you via email within one business day if you order is out of stock.

Shipping is available via UPS. Standard rates apply.

We will wrap your purchase at no charge. Your personal message will be printed on a gift enclosure card.

To provide you with quick answers, just call us at 615-595-2323 or email us at gifts@theregistryfranklin.com